ARE YOU PREPARED FOR A CRITICAL INCIDENT?

The world of organizations, businesses and companies is built upon a strong premise: predictability. As long as we may expect that tomorrow will be more or less the same as today, even in a complex world as ours today, we can rationally plan for our service delivery, our production, our supply chains to be organized as a logical system, with structure, systems, staff and skills lined up for effective performance.

Unfortunately, when things go wrong, and we are confronted with a disruptive event that impacts on our sense of control, our affairs may appear to be suddenly very vulnerable. Critical incidents, either human-made or nature-caused, can violently disrupt our business, our organizations or companies. They may threaten the lives and livelihoods of our staff, clients and beneficiaries, damage or destroy our assets, and even force us out of business. The question is: Are you prepared for such violent events? Are you ready to manage a critical incident? How do you bounce back quickly from something that has hit you hard? The Critical Incident Management Programme CIMP™ is a blended learning programme developing individual and organizational capabilities to manage critical incidents, based on global best practice.

CIMP™ shares overviews of the nature of critical incidents, theoretical and practical concepts on how to best prepare, and presents global best practice in prevention, preparation and response mechanisms.

CRITICAL INCIDENTS CAN IMPACT YOUR ORGANIZATION

Critical incidents are among the most complex phenomena a manager can encounter. Most of us are professional in our own field, but not everyone is an expert in how to respond effectively to a critical incident. Critical incidents may harm, injure or kill our staff, may damage or destruct our assets, or even lead to a total suspension of our activities.

Every year, countless people and organizations are being impacted by critical incidents or the effects they cause. The questions are: Are we prepared? Do we know how to respond, and to effectively manage a critical incident?

CRITICAL INCIDENTS HAPPEN, WHETHER WE LIKE IT OR NOT

Be it human-made critical incidents or critical incidents caused by natural phenomena, risk managers around the world apply due diligence in preparing and readying their staff and organization for the moment when things go wrong.

CIMP ™ capacitates governments, international organizations, private sector and individuals to prepare for and overcome critical incidents.

THE EFFECTS OF A CRITICAL INCIDENT MUST NOT BE UNDERESTIMATED

The effects of critical incident on those who are directly impacted can be life-altering and devastating. People are at risk of losing their lives, or being injured and remaining psychologically maimed for the rest of their lives. The effect on the bystanders, such as colleagues or families is often shattering and destructive.

RESEARCH AND BEST PRACTICE

Managing a critical incident effectively, is both an art, as well as science. It requires employers, managers and staff to respond effectively, whilst navigating a plethora of volatile dynamics in an often difficult and unpredictable context. The CIMP ™ Programme presents the latest research, global best practice and effective responses to critical incidents from the world of emergency crisis-responders, crisis managers, rescue teams, police and medical officers.

CIMP™ OFFERS A SOLUTION

The CIMP™ programme provides a comprehensive online experience that goes further and deeper than any other existing crisis management programme and is unique in its kind. The programme is open for those who are most at risk: front line workers, emergency responders, junior executives, senior executives, line managers, and operations support managers alike, and provides unlimited access to knowledge, skills and resources that were not available to them before. The CIMP™ programme has been created for a contemporary online learning environment and is completely built around the concept that connectivity has replaced face-to-face contact, both in training as well as in the management of critical incidents.

OUR TARGET

In summary, the CIMP™ programme is an interactive online programme for managers in organizations tasked with responding to critical incidents involving staff. The programme is foremost aimed at managers at all levels who are responsible for critical incident response in companies and organizations around the world.

THE CIMP ™ PROGRAMME AS EFFECTIVE RISK MANAGEMENT

The CIMP™ programme fits non-for- profit organizations and private businesses alike and can be valued as an effective risk management and due diligence measure. The objective is to enable managers to effectively deal with a critical incident, whilst navigating the dynamic and complex environment in which the organization, staff, their families, the threat actors, the media, law enforcement, national authorities and many other stakeholders are immersed. The programme integrates critical incident management into the concepts of business continuity planning, security risk management, organisational resilience management and contingency planning.

CIMP™ PROGRAMME BOARD

The programme is unique, in the sense that it synthesizes more than fifty years of research and global best practices. The quality of the programme is validated by a Programme Board consisting of world experts in the field of critical incident response, law enforcement, and crisis management.

The CIMP™ Programme leads to the Certification Critical Incident Manager CCIM™ qualification, which is accredited by Highfield International, the international branch of Highfield Qualifications, a top 5 UK awarding organization. Highfield accreditation has recognised the CIMP™ programme as being equivalent to a level 6, using the Ofqual’s Regulated Qualification Framework (RQF) as a reference.